Returns & exchanges
Cancellation of Orders
As we endeavour to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched or made to order. Once your order has been dispatched we are unable to cancel your order and you must then follow our returns procedure and return the goods in new and unused condition to receive a refund for the sale amount.
Sales Taxes / Handling Charges
For all merchandise purchased through Linneys, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law. For all Australian residents or Australian shipping addresses, the 10% GST will be included in your order subtotal and processed at the time of sale processing.
For international customers this 10% tax will not be charged by Linneys, however you will be liable to pay your own country's applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duty/taxes and if you are liable to pay them on receipt of your packages.
Ring Sizing
We offer complimentary sizing of our rings purchased for over $1,000 within three sizes from the current size which is often our standard ‘L’ for women’s rings and ‘T’ for men’s rings. This offer is valid for up to 3 months from the time of purchasing. Most rings can be sized +/- three sizes but beyond this range they will often need to quoted and custom made to suit. The price will increase slightly for larger sizes and decrease slightly for smaller sizes as it will change the gold weight in the ring.
Return and Exchange
It is our intention to deliver quality jewellery however we understand that occasionally the goods may not meet your expectations. If you wish to return or exchange an item, please familiarise yourself with our Return/Exchange Policy below; Before your purchase is shipped to you, we personally inspect your items to ensure they are in perfect condition. Your purchase is then carefully packaged to ensure it arrives in the same condition. In the event that your purchase arrives in a damaged or less than perfect condition, please notify us immediately so we can address the issue. You can do this by emailing online@linneys.com.au
Returns Procedure
You must notify us of your intention to return any item within 7 days of delivery. You can do this by emailing online@linneys.com.au or by calling our Online Consultant on +61 8 9382 4077. We will send you an email to confirm the request has been received.
We accept items for exchange within 30 days from delivery date if they are in original condition, unused, and not altered, with all the original packaging intact. Be sure to retain proof of posting from your secure courier, as we cannot be responsible for any items that fail to reach us. Please note we do not cover return postage, except in the case of goods being faulty or if a product has been wrongly described. In the event an item needs to be returned due to a manufacturing fault, we will provide you with a shipping label and cover the costs for the return. Once we receive the item, we will inspect it to consider your return reasons before offering one of the following:
Exchange: We will happily exchange your ring size or precious metal colour if the item has not been worn, washed or damaged in any way. Items must be returned in their original condition for an exchange to be considered. Items can only be exchanged once, so please choose carefully.
Credit Note: We may offer a credit note if you simply change your mind once you have received your purchase. The above conditions apply. The credit note is valid for future online or in store purchases (note there is a one year expiry date on our credit notes) and must be redeemed by contacting online@linneys.com.au so your credit can be authorised.
Refund: Linneys do not offer refunds for instore purchases unless there is a manufacturing fault or if the item is not fit for purpose. If the piece isn’t right for you we would be happy to offer a credit note to the value of the piece(s).
Online purchases may be considered for a refund if the item is different to how it was illustrated on the website. This is providing the item has not been worn or damaged in any way. Items must be returned in their original condition with packaging for a refund to be considered. Once the returned goods have been checked over, we will contact you to notify and action.
Gift vouchers are not redeemable for a cash refund.
Faulty Products
If you believe the goods to be faulty after wearing them, the item can be sent back for appraisal. You must adhere to all care instructions or we will not honour a refund if the item has been damaged due to negligence on your part.
You must notify us of your intention to return the faulty item. You can do this by emailing online@linneys.com.au where the returns procedure will take effect.
Once we receive the item, we will look it over and consider the claim to deem if it is faulty. If the return reason is valid we will offer you a refund, exchange or credit. If the return reason is not valid, we will contact you to discuss the outcome.
We aim to process all returns as soon as possible, and will send an email when your parcel has been received and your refund processed where applicable. Your refund will be credited to the original credit card used for purchase. Some card refunds may take a further few days to show up on your account.